Application Scenarios
Crisis Communication
The first priority for reputation protection: prompt, consistent communication with all stakeholders – which is easily done in FACT24
Being top of your profession means communicating professionally.
Master communication in a crisis with tact and sensitivity – supported by a smart tool.
In the age of real-time communication, internationally networked media and viral communication mechanisms, any company can get into a communication crisis at any time. In today’s super-amplifying media world, negative press coverage, a product recall or a poorly worded management statement can quickly lead to a hostile reaction on social media or a consumer boycott and cause lasting damage to a company’s reputation.
The efficient alerting and coordinating of staff or experts within a company is essential in such a situation and FACT24 makes the implementation of this extremely simple and efficient with its smart emergency notification services. Making sure that every externally communicated message to the press, clients or the public during a communication crisis is the right one is just as crucial as fast, professional, prompt and consistent communication.
Professional information and support for employees, media and the public
Our FACT24 Crisis Management Solution also includes extensive features to support the communications team in their work. Crisis prevention and emergency planning applications ensure that managers are professionally and proactively prepared in order to respond in a fast and targeted manner when the need arises. Media enquiries can be easily classified and sorted transparently for everyone. Totally incomprehensible email threads are a thing of the past. FACT24 stores your approved, comprehensive, customised statements and text modules to help you all speak with one voice.
FACT24 also offers extensive collaboration options to ensure a coordinated and consistent external message. They facilitate the reconciliation of statements and coordination of tasks within the crisis management team, communications team or with experts, these are digital, transparent and delivered in real time. In addition, all measures taken are recorded in accordance with auditing requirements, ensuring that everything is available for documentation and analysis purposes.
FACT24 enables you to manage all the key tasks you and your team are faced with in the event of a communications crisis, which means you can:
Act
Preventively
Digitise your business continuity plans, monitor critical issues and vulnerabilities and create automated emergency notifications.
Act
Interlinked
Work on crisis prevention, risk monitoring, emergency notification, incident management and proactive crisis management within a single system.
Keep an Eye
on Everything
Work on several incidents simultaneously, long-term and independent of location.
Cooperate in a
Coordinated Manner
Use smart emergency notification services and proactive digital task management with pre-defined checklists.
Communicate
Professionally
Communicate with confidence – with templates for situation reports and communication with customers, suppliers and the public.
Document in Accordance
with Auditing Requirements
All events are documented in real time – for your own evaluation or for submission to authorities.
FACT24 Applications
FACT24 ENS
Alert and mobilise with FACT24 ENS: What is possible and what do clients say?
