Application Scenarios

Failure of IT & Critical Infrastructures

When your systems go down, you can rely on FACT24.
Even ICT and Critical Infrastructure failures can be dealt with promptly.

FACT24 Visual IT Telecomunication Server

Lengthy outage or a short interruption? Either way, proactive crisis management is crucial.

Failure of IT & Critical Infrastructures can be devastating. Critical infrastructures are lifelines for the economy and society. “Always on” is not just a motto here, it’s a necessity. A power grid outage, failure of energy or water supply, gridlock on important traffic routes or disruptions to information and communication technology systems (ICT) can have serious consequences. Today more than ever, ICT systems in particular are the core of the economy and even life itself.

Our experience has shown that in order to keep the number and duration of outages to the absolute minimum, three aspects are decisive:

  • proactive crisis and incident management in order to respond to critical incidents at the earliest possible stage
  • rapid intervention through the smart emergency notification of emergency services and specialists
  • professional internal and external communications, because the failure of a critical infrastructure usually affects significantly more people than many other crises.

FACT24 combines all this into a single user interface for coordinated, seamless action during an emergency.

Digitised business continuity and contingency plans as well as comprehensive international crisis monitoring help to identify risks at an early stage to enable preventive action. In the event of an emergency, all affected persons and the emergency services are automatically selected and specifically alerted. Extensive collaboration tools, including digital task management, enable transparent and clear crisis handling.

In addition, professional communication features ensure efficient and timely communications with media, stakeholders and the public. With FACT24, we enable crisis managers to do everything possible to ensure that any outage is just a minor blip.

FACT24 is always there for you. Guaranteed.

It is especially critical in the case of IT failures, in most cases other on-premises systems also fail so that communication channels or monitoring systems are often no longer available to help deal with the incident. As a SaaS solution, FACT24 is technologically independent of the company’s own IT systems and is always ready for use with a high availability of at least 99.5%. We even put this in writing as a standard contractual guarantee.

FACT24 enables you to handle IT crises with confidence:

Icon F24 Monitoring

Act
Preventively

Digitise your business continuity plans, monitor critical issues and vulnerabilities and create automated emergency notifications.

Icon F24 Crisis management

Act
Interlinked

Work on crisis prevention, risk monitoring, emergency notification, incident management and proactive crisis management within a single system.

Icon F24 Globe

Keep an Eye
on Everything

Work on several incidents simultaneously, long-term and independent of location.

Icon F24 Group

Cooperate in a
Coordinated Manner

Use smart emergency notification services and proactive digital task management with pre-defined checklists.

Icon F24 Partner

Be Capable of
Acting at All Times

We contractually guarantee an availability of at least 99.5 %.

Icon F24 Telefonkonferenz

Communicate
Professionally

Communicate with confidence – with templates for situation reports and communication with the media, stakeholders and the public.

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How can we help you prepare for a crisis? Request your free product demo now or contact us.

We Are Here for You.

Do you have any questions on FACT24? Then simply fill out the form below, and we will get back to you shortly. Click here for phone contact.

We Are Here for You.

Do you have any questions on FACT24? Then simply fill out the form below, and we will get back to you shortly.