Customer Support

Whether you contact Support, log on to FACT24 or search in the help portal of FACT24 – let us help you handle your request quickly.

Live Demo personal contact support

Contact Support

Are you a client with a support request relating to your use of FACT24? Please get in touch with your F24 contact directly or fill in the support form.

We are here for you.

If you are a client of F24 and have a support request concerning your use of FACT24, please complete the form below and we will contact you immediately.


Please note that this service is available 24 hours a day, seven days a week, to customers using FACT24 CIM starter (or the former FACT24 Edition ultimate) as well as customers who have signed up for the optional 24/7 Support service for other FACT24 editions.
As we offer this support in German and English, please send us your requests in one of these languages.

If you do not use FACT24 CIM starter (or the former FACT24 Edition ultimate) or the optional 24/7 Support service, our support team will address your request and contact you promptly during our office hours.

Note: You can of course also send your support request directly from your FACT24 account

FACT24 Login

Click here to access the login area of your FACT24 account. If necessary, you can access FACT24 via this backup link.

FACT24 Help Portal

Do you have any questions on operating FACT24 or are you looking for assistance with individual functions? The FACT24 Help Portal contains articles and tips on all FACT24 applications.

We Are Here for You.

Do you have any questions on FACT24? Then simply fill out the form below, and we will get back to you shortly. Click here for phone contact.

We Are Here for You.

Do you have any questions on FACT24? Then simply fill out the form below, and we will get back to you shortly.