Business Scenarios


From London to Qatar, from Condor to Swiss: leading airports and airlines
rely on FACT24.

FACT24 Visual Aviation Industry

To ensure safety on the ground and in the air, Crisis Management is a day-to-day business

There is hardly a place on earth where more people come and go every day – and where so many extraordinary things can happen at any time. Airports are a mobility infrastructure, travel agency, entertainment, gastronomy and shopping centre all under one roof. A place with complex connections and sensitive processes. No less demanding and critical are the processes of the affiliated airlines.

A drone or a flock of birds, a workforce strike, a technical malfunction, a storm, congestion at the checkpoints or even a drunken passenger is enough to disrupt flight operations with lasting effect. Not to mention massive threats such as terrorist attacks or cyber-attacks.

Airlines must manage hundreds of minor and major incidents every day. Perfect planning and fast, proactive crisis management are therefore crucial. FACT24 facilitates the work of those responsible, making processes run more smoothly and flying safer with pre-defined scenarios and contact lists along with rapid and reliable alerting of personnel and emergency services.  This is all thanks to fully digital crisis handling including task management, the simple set-up of information hotlines or professional support for media and relatives … all in a single tool!

“We looked at the benchmark of various solutions because two airlines had a different provider and they were too rigid, too inflexible, we didn’t have this issue with FACT24.”

Martin Knuchel, Head of Emergency Response Process Management S/OE at SWISS International Air Lines Ltd.

Customers who utilise FACT24:

Swiss International Airlines is rolling out FACT24 to the entire Lufthansa Group. The reason: high flexibility and simple application.

Glasgow Airport has set up “Campus Watch”, a customised early intervention programme that uses FACT24 to quickly send a text message to all airport staff in the event of a disruption or problem.

FACT24 is utilised by:

Every 4th leading airline in Europe

1/3 of the leading airports in Europe

523 million passengers benefit every year 

Challenges and solutions with FACT24


Icon F24 Gruppe Endangerment of passengers by violent passengers, obstruction of check-in

Icon F24 Naturkatastrophe WirbelsturmEnvironmental influences such as severe weather conditions

Icon F24 StandortSite evacuation due to fires, etc.

Icon F24 TerrorTerrorist attacks or assaults

Icon F24 LuftfahrtInterference from drones and birds for air traffic

Delays at check-in, problems in the security area

Technical malfunction of the conveyor belts and luggage transport

Icon F24 CyberangriffIT infrastructure failures or cyber attacks

Icon F24 InformationssicherheitAdhering to high IATA security standards

With FACT24:

  • All events at a glance at all times: Work simultaneously on several incidents and manage them even over a lengthy period of time and totally independent of location.

  • Proactive digital task management based on predefined Action Cards depending on the type and severity of incident.

  • Alerting of crisis teams and other groups of individuals at the push of a button.

  • Capable of acting in real time and at any location.

  • Bespoke emergency notification for operational and unforeseeable events such as natural disasters

  • Fast, secure communication via virtual crisis rooms and ad-hoc telephone conferences

  • Structured overview of current tasks and communication processes as well as monitoring internal and external information, e.g. social media

  • Professionals communicate using templates for situation reports and communications with media and stakeholders

  • SaaS solution with autonomous IT infrastructure and guaranteed availability

  • Documentation in real time and in accordance with auditing requirements for your own evaluation or for investigations by authorities

FACT24 in Aviation – Information Sheet

Read and see at a glance how FACT24 can help you to act quickly and deal with incidents within the aviation industry.

FACT24 Applications


Alert and mobilise with FACT24 ENS: What is possible and what do clients say?

Key Visual FACT24

Holistic crisis management with FACT24 CIM – see the possibilities and client experiences.

How can we help you prepare for a crisis? Request your free product demo now or contact us.

We Are Here for You.

Do you have any questions on FACT24? Then simply fill out the form below, and we will get back to you shortly. Click here for phone contact.

We Are Here for You.

Do you have any questions on FACT24? Then simply fill out the form below, and we will get back to you shortly.

Schedule a Free Demo.

See how crisis can be managed easily and professionally.

LIVE DEMO | The Guided Tour for Your Individual Requirements

  • Schedule an individual appointment with a team member from F24 and get answers to your questions directly.
  • Receive a live demonstration of the tool covering your specific needs.
  • Receive your individual demo account to test FACT24 30 days free of charge.

VIDEO DEMO | The 5 Minute Overview

  • Watch a short demonstration video to see how FACT24 works.
  • Learn about the areas of application and key benefits.