Business Scenarios
IT & Telecommunication
The digital economy has no opening hours. Neither does FACT24.
Ready for use 24/7, guaranteed.
Reacting quickly, limiting damage – Incident and Crisis Management in IT & Telecommunications
IT and telecommunications are the engine and lifeline of the digital economy. If they fail, companies suffer high losses with every minute that passes. At the same time, threats to networks and systems are constantly increasing as they grow more numerous and more severe. In addition to general threats such as fire, water damage or natural disasters, the number of targeted cyber-attacks using viruses, Trojans or DDOS attacks is increasing. Speed and autonomy have become the top priority for crisis management. When a crisis hits, the immediate alerting or mobilising of administrators, crisis teams and customers is crucial, especially if your own IT/telecommunications infrastructure has become restricted or failed completely as a result of the attack.
We deliberately designed FACT24 as a SaaS solution to be independent of any in-house communication system and have a guaranteed availability of at least 99.5% to provide reliable crisis management in any situation. With our crisis management system, companies are prepared for risks and system failures. FACT24 isn’t just useful for providing management support during an incident or crisis though, it also excels in prevention, risk monitoring, emergency notification, follow-up work on critical situations and resuming normal operations. Our aim is that all systems are up and running smoothly!
“Fortunately, our data centres at IBM Switzerland have so far been spared a serious incident. Thanks to the simple handling of FACT24, our fast, multilingual emergency notification and conferencing solution, we feel we are optimally prepared for the worst case scenario.”
IBM SOD Switzerland
Are you convinced of the need for proactive crisis management?
87%
of IT professionals expect a higher focus on risk and disaster planning.*
* https://www.appdynamics.com/blog/news/agents-of-transformation-report-2020/
How you proactively manage crises with FACT24
Act
Preventively
Digitise your Business Continuity Management (BCM) processes, monitor critical issues and vulnerabilities and create automated emergency notifications.
Act
Interlinked
Work on crisis prevention, risk monitoring, emergency notification, incident management and proactive crisis management within a single system.
Keep an Eye
on Everything
Work on several incidents simultaneously, long-term and independent of location.
Cooperate in a
Coordinated Manner
Use smart emergency notification services and proactive digital task management with pre-defined checklists.
Autonomous and Capable
to Act at All Times
Work with our SaaS solution independently of your own IT with a guaranteed system availability of 99.5%.
Document in Accordance
with Auditing Requirements
All events are documented in real time – for your own evaluation or for submission to authorities.
FACT24 Applications
FACT24 ENS
Alert and mobilise with FACT24 ENS: What is possible and what do clients say?
