FACT24 ENS

Keep a firm grip on critical situations with automated alerting
and dynamic management of emergency teams with FACT24 ENS

FACT24 ENS BCM Cycle Alarming Incident
Logo FACT24 ENS Transparent

FACT24 ENS (Emergency Notification Services): Emergency notification that is safe, professional and fast.

The FACT24 ENS (Emergency Notification Services) alerting solution forms the core of our FACT24 product suite and supports crisis managers, particularly in the acute phase of a critical event, in alerting and mobilising emergency services, crisis management teams and (potentially) affected individuals. Automated alarms, feedback functions and crisis communication functions such as ad hoc telephone conferences or mobile apps, enable companies to use FACT24 to communicate rapidly and precisely in the event of disruptions and crises and to manage even the most dynamic situations with complete confidence.

We know from the many conversations we have had with security officers that no two companies are alike. That’s why FACT24 ENS can be adapted to meet the specific requirements of a wide range of sectors and organisations. Even the complex crisis scenarios that large organisations are prone to can be mapped out in precise detail.

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User-oriented operation to enable safe working in hectic situations

FACT24 ENS is the result of over 20 years of experience in alerting and crisis management. The structure and handling of our solution are tried-and-tested and customised to the requirements of crisis management teams.

We have always put a great emphasis on simple, user-oriented operation to avoid careless mistakes in hectic situations. FACT24 ENS also offers the option of conducting test alarms at any time to ensure that emergency teams are fully familiar with all the processes and procedures necessary during critical situations. Whether it’s an exercise or an emergency, all activities are documented automatically and in compliance with relevant regulations. This keeps your mind free for priority tasks, and in the follow-up phase all this information is available at the touch of a button for rapid evaluation and for responding to enquiries from external authorities.

FACT24 ENS: What our clients say:

Karl Rengstorf, Head of Site Security & Emergency Management, SCHOTT AG

Karl Rengstorf, Head of Site Security & Emergency Management, Schott AG

“Our plants and systems can’t really tolerate any interruption. However, if it does happen, everything that needs to be done has to happen extremely fast. That’s why we need an alerting system that is easy to operate and reliable, even during hectic situations.”

Video thumbnail image from Youtube

Torsten Linke, BCM Officer at Commerzbank, explains how Commerzbank uses FACT24 to prepare for potential crisis scenarios such as IT failures.

Video thumbnail image from Youtube

Konrad Schlupf, IT Service Desk at Audi AG, explains that the high degree of availability guaranteed by FACT24 is particularly important to them.

Range of Functions

With FACT24 ENS, you can quickly and easily:

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Convene a Crisis Team

In the event of an IT crisis or a production failure, a hijacking or flooding, the members of your crisis team must be alerted immediately and possibly in relation to where they are located.

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Carry out Mass Alerts

A severe storm is approaching, or a deflagration occurs in a chemical factory – a quick mass alert or evacuation is required immediately to guarantee the safety of all those affected.

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Mobilise Teams

A mass casualty incident or the evacuation of a company site – you immediately need to get your employees on standby or alert the relevant teams as quickly as possible.

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Activate Specialists

IT, manufacturing, hazardous materials or in-house technology – in order to manage a crisis quickly, a variety of specialists are needed, who must be alerted quickly in order to avert major damage.

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Get Travellers to Safety

Nowadays many companies work internationally and send employees abroad to conduct business. The effects of natural disasters, political unrest or terrorist attacks can affect your employees abroad just as much as holidaymakers.

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Start Automated Alarms

Today, sensors and technical devices are already performing a wide range of monitoring functions in companies. They are often the first to detect a fault. FACT24 can also be connected directly to sensors and technical equipment and automatically alert the emergency team in the event of an incident.

FACT24 ENS Editions

FACT24 ENS is available in three editions, each with a different range of functions. This means that your solution can grow at any time in line with your requirements.

FACT24 ENS starter

Alert and share critical information reliably and quickly.

Ideal for smaller organisations or organisations with limited alerting needs.

Core Functionalities:

  • Alerting via telephone, SMS and e-mail including acknowledgement
  • Alarm Logbook
  • Interim and Final Reports
  • Interface in Six Languages
  • Limited number of users, alarm scenarios and terminal devices

FACT24 ENSessential

Manage your advanced alerting scenarios, also available anywhere and anytime with our mobile app.

Ideal for medium-sized organisations with demanding alerting requirements.  

Core Functionalities:

  • Alerting via telephone, SMS and e-mail including acknowledgement
  • Alarm Logbook
  • Interim and Final Reports
  • Interface in Six Languages
  • Limited number of users, alarm scenarios and terminal devices
  • Alerting and monitoring with the F24 Alert! App
  • Conference calls at the push of a button
  • Straightforward and fast alarm activation via automated quick starts
  • Extended alarm settings, including contact substitution function

FACT24 ENSadvanced

Manage most comprehensive alerting and communication requirements within a complex organisation.

Ideal for medium-sized and large organisations with complex structures and the highest alerting requirements.

Core Functionalities:

  • Alerting via telephone, SMS and e-mail including acknowledgement
  • Alarm Logbook
  • Interim and Final Reports
  • Interface in Six Languages
  • Limited number of users, alarm scenarios and terminal devices
  • Alerting and monitoring with the F24 Alert! App
  • Conference calls at the push of a button
  • Straightforward and fast alarm activation via automated quick starts
  • Extended alarm settings, including contact substitution function
  • Unlimited number of alarm scenarios and terminal devices
  • Multi-user and corporate accounts
  • Information hotline for high call volumes
  • International emergency number e.g. for employees
  • Alerting via Push Notification
  • Comprehensive alarm settings, including qualification-based alarms and follow-up alarms

Functionality

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Location-related and qualification-based alerting

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Reflective alerting with reference to the result of a previous alert

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Ad-hoc telephone conferences without dial-in data – the participants will receive calls

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App F24 Alert! for activation, modification and monitoring of alarms

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Alerting via Push Notification (TrustCase App)

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Automated alarm activation via sensors, interfaces and external triggers

10 reasons to use FACT24

FACT24 10 Reasons case study front page with shadow

How our customers use FACT24

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What our customers say:

How can we help you prepare for a crisis? Request your free product demo now or contact us.

We Are Here for You.

Do you have any questions on FACT24? Then simply fill out the form below, and we will get back to you shortly. Click here for phone contact.

We Are Here for You.

Do you have any questions on FACT24? Then simply fill out the form below, and we will get back to you shortly.