Case Study: Carelink

Carelink – pioneer in psychological care work

Be prepared for extreme situations

The Carelink outreach care organisation is the leading organisation of its kind in Switzerland. Since 2001 Carelink has been supporting companies and organisations in the wake of extraordinary events and providing psychosocial emergency support to those affected and their families.

A robbery? A suicide at work? Extreme situations are part and parcel of the everyday life of any Carelink team member. The Carelink teams provide psychosocial emergency aid after extraordinary events and threatening situations. When an incident occurs, the operations management team has to alert and coordinate the care teams swiftly on the basis of defined criteria and special competencies. For this purpose, Carelink needs to deploy a state-of-the-art solution for alerting and crisis management, which tailors operations precisely to client requirements and the complexity of the event.

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