FACT24 CIM –
Crisis Management
with a 360° perspective

From prevention to lessons learned

Graphic FACT24 Service Areas

Proactive crisis management
with FACT24 CIM

The “Golden Hour” of response time in the past is today down to a maximum of five minutes. As long-time supporters of the BCI Emergency Communications Report we know that to manage a crisis effectively, it is imperative to act fast and efficiently with proactive crisis management. Smart mobilisation and alerting solutions show their full potential when combined with good preparation and continuous monitoring for potential catastrophes and weak points.

That’s why crisis management begins at a very early stage with our FACT24 CIM 360° solution, providing preventive measures within the context of risk management, digital emergency planning and continuous risk monitoring. This enables security managers to keep an overview of all incidents, since although they are not emergencies in themselves, they can easily and quickly escalate.  This allows security managers to be fully prepared and take prompt proactive action.

FACT24 CIM brings elements of your BCM plan to life

More than 20 years of hands-on experience have gone into the creation of FACT24 CIM. Clear and straightforward in application, complex and robust in its range of functions, we have combined everything from prevention to acute crisis management and evaluation into a single compact tool.  FACT24 CIM provides greater foresight, a better overview and rapid access to all decision-relevant information.

In critical situations, FACT24 CIM offers everything currently appreciated by our clients using our secure and comprehensive FACT24 ENS alerting service plus a wide range of additional functions. FACT24 CIM provides comprehensive, digital crisis management across all team levels – including digital task management, management report preparation and management of external stakeholders such as the media or family members. In short, we have designed FACT24 CIM to turn certain stages of your business continuity plans into a living reality.

FACT24 CIM also provides everything required for ‘lessons learned’ and follow-up work, including automated documentation. This makes FACT24 CIM, the all-in-one package and a closed loop, helping you to analyse causes and interrelationships so that these can be fed back into the prevention and planning measures. This means that every crisis or incident can be looked back on and reviewed for further learning and development of your organisation’s procedures during a crisis or incident.

Proactive Crisis Management with:

Logo FACT24 CIM Transparent
  • Have ALL your plans and files located at ONE place and independently from your IT.
  • Prepare scenario specific action cards, to structure and coordinate workflows.
  • Train for a real-world scenario with a seperate exercise mode.
  • Activate prepared alarm scenarios from FACT24 ENS with a single click.
  • Register and classify new incidents easily and according to categories.
  • Access all information and work on an incident from anywhere and any device.
  • Work together smoothly across all team levels of crisis management.
  • Create new tasks and assign to persons inside and outside the system.
  • Structure your meetings and status reports with pre-defined templates.
  • Analyse the incident using the detailed automated log.
  • Easily create reports and audit compliant documentation.
  • Implement learnings by adapting action cards and scenarios in the system.

FACT24 CIM: What our clients say:

More than 2,500 customers from all industries trust the services of F24.

East Sussex Resilience & Emergency Partnership Team

“What we wanted wasn’t just an alarm system but a solution that would give us ALL the information in ONE place. That’s the only way that everyone has access to the information they need to make decisions. For us it was crucial to get an “all-inclusive package” and not just an alerting solution.”

Steven Clare, Emergency Planning Officer, East Sussex Resilience & Emergency Partnership Team

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Vy Group

“By using the Action Cards that are stored in the system, we ensure that all measures are taken. This way, we can concentrate on mastering the emergency and not the tool.”

Pål-Henrik Tindberg, Head of Emergency Preparedness and Security, Vy

The Benefits of FACT24 CIM:

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Everything in One Place

In critical situations, structure is key. With FACT24 CIM all information is consolidated into one workspace. You can easily access the FACT24 Application for Emergency Notification Services, Crisis and Incident Management as well as Collaboration Dashboards with all your data being automatically synchronised. Everything you need is in your incident workspace, accessible to all stakeholders. This is your digital crisis room accessible anywhere, anytime.

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Bring Your Plans to Life

When an incident is created, FACT24 CIM automatically pulls predefined actions cards specific to roles, incident type and severity. This truly brings your plans to life. Actions cards provide clear direction and actions to be performed in the stressful moment of the crisis and can even be added or assigned to experts outside the team or organisation. This strong task management process is structured and as efficient as a Kanban board.

Give Your Crisis Management More Structure

FACT24 CIM enables you to manage multiple incidents simultaneously and manage them over a longer period of time. Simply change the incident, this allows you to focus on one particular incident.
Different work areas for the various team levels of crisis management (strategic, tactical and operational) ensure clarity and overview when dealing with an incident. If required, you can also share information and work together across all levels.
Information on the status of different resources as well as key stakeholders is transparent and accessible to all.

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Log and Report Efficiently

You need to report to your management or want to evaluate the timeline after an incident? Easily consolidate situation briefs and management reports with predefined templates within FACT24 CIM. The integrated solutions log every meeting, action or task automatically and accurately. Each step taken is traceable, revision-secure and can be exported at any time. It is also possible to learn from incident statistics and then adapt your processes.

FACT24 CIM Editions

FACT24 CIM is available in three editions, each with a different range of functions. This means that your solution can grow at any time in line with your requirements.

FACT24 CIMstarter

Handle any critical situation easily and professionally.

Aimed at organisations of all sizes who want to professionalise crisis management within their core team.

Core functionalities:

All alerting functions of FACT24 ENS advanced plus additional features such as:

  • Clear workspace with ALL information in ONE place: plans, tasks, reports, logging, etc.
  • Predefined checklists, Action Cards and comprehensive task management
  • Customisable categories, severity levels and phases for incidents
  • Joint creation of situation reports based on templates
  • Automated logging of all events including flexible export function

FACT24 CIMessential

Collaborate actively across all team levels of Crisis Management – strategic, tactical, operational.

Aimed at medium-sized and large organisations with their own crisis management at various levels and increased requirements.

Core functionalities:

All functions of FACT24 ENS plus additional features such as:

  • Clear workspace with ALL information in ONE place: plans, tasks, reports, logging, etc.
  • Predefined checklists, Action Cards and comprehensive task management
  • Customisable categories, severity levels and phases for incidents
  • Joint creation of situation reports based on templates
  • Automated logging of all events including flexible export function
  • Collaboration across all team levels (strategic, tactical and operational ) including extended user management
  • Extended Information Boards including e.g. resources and stakeholders
  • Evaluation based on incident statistics
  • Automatic incident creation via API
  • Pre-configurable locations

FACT24 CIMadvanced

Manage all crisis management steps proactively in one platform – from risk analysis to recovery including stakeholder management.

Aimed at medium-sized and large organisations with extensive crisis management requirements.

Core functionalities:

All functions of FACT24 ENS plus additional features such as:

  • Clear workspace with ALL information in ONE place: plans, tasks, reports, logging, etc.
  • Predefined checklists, Action Cards and comprehensive task management
  • Customisable categories, severity levels and phases for incidents
  • Joint creation of situation reports based on templates
  • Automated logging of all events including flexible export function
  • Collaboration across all levels (strategic, tactical, operational areas) including extended user management
  • Extended Information Boards including e.g. resources and stakeholders
  • Evaluation based on incident statistics
  • Automatic incident creation via API
  • Pre-configurable locations
  • Crisis management for extended stakeholder groups such as relatives or the media
  • Planning module including risk assessment option
  • API access to system login via Oauth

The classifications above are just examples. If you are interested, please contact our team and we will find the most suitable option for your requirements.

Three reasons to work with F24

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What our clients say

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How can we help you prepare for a crisis? Request your free product demo now or contact us.

We Are Here for You.

Do you have any questions on FACT24? Then simply fill out the form below, and we will get back to you shortly. Click here for phone contact.

We Are Here for You.

Do you have any questions on FACT24? Then simply fill out the form below, and we will get back to you shortly.